Try to login. Click on 'forget password' and enter the email address you used to create the account. Check your…

If you want to delete your account, please contact at info@stayplanet.com and we will do it for you.

You can find out if a certain property allows pets by selecting it and looking under the 'Hotel amenities' category.…

Even if you don't need to sign up on our website for booking, it would be useful doing it because you will receive our…

Some hosts charge an additional cleaning fee. This will be added to your total booking price on the payments page. These…

Click on 'unsubscribe' at the bottom of our newsletter email. You will be redirected to our website and you will…

You will be able to have a personal page on our webpage. You will be able to see your bookings, your profile, your wishlist…

Click on 'More details' to see if those facilities are included or not in hotel amenities. If you want to book them,…

After you have made the booking request, the total of your booking will be immediately charged to your bank or Paypal account.

When you make a booking, your invoice is automatically created. You can download it from our website and it will also be…

You can find it out by selecting the property and looking under the 'Hotel amenities' category. Anyway, you can…

All major credit cards, debit card, and PayPal are accepted unless it is stated in the property details.

Even if you don't need to sign up on our website for booking, it would be useful doing it because you will receive our…

Yes, it is possible. You can both contact us through info@stayplanet.com and ask for help to our live assistants.

First of all don't forget to check your spam folder. If it is not there, please contact us at info@stayplanet.com

After selecting the property to stay and before selecting your accommodation, you will be able to see our cancellation policies…

It depends on the property. Anyway, you are asked for setting the number of children before selecting your place to stay,…

Refunds are processed according to our Cancellation Policy page. If a Host cancels a confirmed booking made via the site,…

It can't be done directly from our website but you can contact us at info@stayplanet.com at we will provide a solution…

It is very likely, yes. Properties usually accept payment for a stay with a different card. To confirm that paying with…

You can inform us that you will arrive late via email at info@stayplanet.com and we will let you know if it is possible…

Yes! Any cancellation fees are determined by the property and listed on your cancellation policy. If they don't appear,…

You can find check-in and check-out times under the 'Details' category of every hotel. If not, contact us at info@stayplanet.com…

After selecting the property to stay and before selecting your accommodation, you will be able to see our cancellation policies…

Refunds are processed according to our Cancellation Policy page. If a Host cancels a confirmed booking made via the site,…

If your booking was canceled you will receive a confirmation email.

Without entering specific dates, you are given a unique starting price for each property. After selecting specific dates,…

It depends on the property. Anyway, you are asked for setting the number of children before selecting your place to stay,…

You will be charged instantly for the amount.

All the facilities shown when clicking on 'More Details' of a room are included in the price.

Some hosts charge an additional cleaning fee. This will be added to your total booking price on the payments page. these…

The price we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.…

All major credit cards, debit card, and PayPal are accepted unless it is stated in the property details.

Unless it is specifically stated in the rooms details taxes are included.

Yes, we use SSL encryption, so all payments will be processed through encrypted connections.

Stayplanet.com does not charge a booking fee. Any additional charges or taxes you do see are defined by the property and…

Yes, you can pay in any currency even though you are just able to see the prices in 10 different currencies. If your currency…

Breakfast is not included in the price unless it is stated in the room details.

You can contact a host using our messaging system located on the offer page. The exchanging of contact information, or any…

Yes, sometimes. We suggest yo to suscribe to our newsletter and to follow us on social media to be informed about the latest…

Probably this question can be answered in this section. If not, you can contact our live assistant just clicking on the…

You will be sent a confirmation email instantly.

To get help from our live assistant, just click on the live help window on the bottom right side of the screen. There, fill…