Posts from category - Property policies

What are StayPlanet's policies on cancellations?

After selecting the property to stay and before selecting your accommodation, you will be able to see our cancellation policies…


How are refunds processed if a booking doesn't work out?

Refunds are processed according to our Cancellation Policy page. If a Host cancels a confirmed booking made via the site,…


I will be arriving late. Can I still check-in?

You can inform us that you will arrive late via email at info@stayplanet.com and we will let you know if it is possible…


What are the check-in and check-out times of a property?

You can find check-in and check-out times under the 'Details' category of every hotel. If not, contact us at info@stayplanet.com…