Posts from category - Booking

When will I be charged for booking?

After you have made the booking request, the total of your booking will be immediately charged to your bank or Paypal account.


Can I request an invoice for my booking?

When you make a booking, your invoice is automatically created. You can download it from our website and it will also be…


Which methods of payment are accepted for making bookings?

All major credit cards, debit card, and PayPal are accepted unless it is stated in the property details.


Do I need an account for booking?

Even if you don't need to sign up on our website for booking, it would be useful doing it because you will receive our…


Can I modify my booking?

Yes, it is possible. You can both contact us through info@stayplanet.com and ask for help to our live assistants.


I can't find my confirmation email. What should I do?

First of all don't forget to check your spam folder. If it is not there, please contact us at info@stayplanet.com


Will I pay the full price for my child or children?

It depends on the property. Anyway, you are asked for setting the number of children before selecting your place to stay,…


Can I make a reservation without credit card?

It can't be done directly from our website but you can contact us at info@stayplanet.com at we will provide a solution…


Can I make a reservation for myself with someone else's credit card?

It is very likely, yes. Properties usually accept payment for a stay with a different card. To confirm that paying with…